FAQ

 

Creating an account is simple. Click on ‘Sign Up’ and provide your basic information including name, email, and phone number. You’ll need to verify your email and complete identity verification to start sending money.

You’ll need a government-issued ID (passport, driver’s license, or national ID) and proof of address (utility bill, bank statement, or lease agreement) dated within the last 3 months.

Most verifications are completed within 15 minutes. In some cases, it may take up to 24 hours for manual review.

Most transfers are completed within 15 minutes. Bank transfers may take 1-3 business days depending on the destination country and payment method.

Daily limits range from $2,500 to $50,000 depending on your verification level and destination country. Monthly limits can go up to $100,000 for fully verified users.

We accept debit cards, credit cards, bank transfers, and digital wallets. Available methods vary by country.

You’ll receive a tracking number after each transfer. Use this on our website or app to get real-time updates on your transfer status.

Our fees are transparent and competitive, typically ranging from $3.99 to $9.99 depending on the amount and destination. You’ll see the exact fee before confirming your transfer.

Yes, we provide live exchange rates that are updated every few seconds. You’ll always see the current rate before completing your transfer.

No hidden fees ever. The amount shown at checkout is exactly what you’ll pay, including all fees and charges.

We use bank-level 256-bit SSL encryption and are regulated by financial authorities. All transfers are monitored for fraud and suspicious activity.

Failed transfers are automatically refunded to your original payment method within 3-5 business days. You’ll be notified immediately if any issues occur.

Contact our security team immediately at security@cashgo.com or through our 24/7 chat support if you notice any unauthorized activity.